Accreditation is a voluntary process that is aimed at promoting continuous quality improvement. It means that our quality systems, processes and infection control are in keeping with National Safety and Quality Health Service Standards (NSQHS). This standard has been developed in conjunction with the Australian Dental Association.
In August 2015 we were one of the first dental practices in Melbourne to have achieved Dental Practice Accreditation.
It signifies the commitment we have as a health care provider to ensure our practice offers the best it can to ensure Safety, Quality and Peace of Mind.
The process is assessed by an external organisation and the standards are very high. There is a need for ongoing renewal and updating to keep us current and relevant.
At the dental gallery Yvonne Hay has been instrumental in achieving this. She has worked hard and invested many hours into the process and continues to maintain the accreditation with ongoing compliance updates.
What does accreditation mean to our clients?
A commitment to safety and quality
Every decision made by our dental team considers your safety and works to ensure a high quality of service.
Your healthcare rights are protected
At this practice you have the right to access care, to safety, to be shown respect, to be informed, to be involved in decision-making, to your privacy and to provide feedback.
You can rely on our team
Our team works together to look after you in all aspects of your dental care. You can talk to any one of us about your cares and your concerns.
You can be confident you are in good hands
This dental practice has systems in place to continuously improve in everything we do.
Your privacy is always protected
Measures are in place to protect your privacy, your information and data, and systems are set up securely to store this information.
You can provide feedback
Accreditation means this practice welcomes your feedback, whether it’s good or bad, in the interest of making things the best they can possibly be.
You can ask for information
Our dental team is your partner in healthcare. We will provide you with the information necessary to make the right decisions about your health.
You can see what we have achieved
The process of achieving accreditation is voluntary for dental practices. We are invested in the process of reaching and maintaining the highest safety and quality standards. Ask to see our Certificate of Accreditation.