At the dental gallery we believe in providing a high standard of care in a relaxed non-threatening and non-judgemental manner. Our goal is to make you feel comfortable. The relationship we have with you begins with the initial phone call or when you come in to make your appointment until the conclusion of your treatment. Our friendly reception staff will ask you several questions to help us to start understanding your needs and concerns. They can then make an appointment that is appropriate to meet your needs and explain to you what you would expect from that appointment. They also ask about your previous experiences so that we can learn more about you and provide care to meet those needs.
Patients are expected to fill out a detailed
medical history form
This can be downloaded by clicking on the green button on the right
The information on this form is treated as strictly confidential but it enables us to understand your medical and dental history and to take certain precautions in providing care for you. Hence it is vital to ensure that the form is filled out truthfully.
When you present as a new patient you will be seen by one of our dentists and you will have the opportunity to discuss all your concerns, queries and history. If you present with a particular problem the dentists aim to address and manage that particular problem at the visit and then reschedule you for the comprehensive examination at a later stage. During the comprehensive evaluation we will take photographs and X-rays of your teeth. We will evaluate your mouth with respect to your teeth, gums, soft tissues, diet, oral hygiene, jaw joints function, oral muscles, tongue and lip function. We will review your airway, breathing, sleep and lifestyle. Evaluating these areas helps us to arrive at a diagnosis, the causes of the problem and then provide you with treatment options that are long lasting.
Our dentists will outline their findings and management options will be thoroughly discussed. You will be consulted in the treatment planning process after all options have been discussed. We will give you a written detailed quote with all the appointments, item codes and costs of treatment. The treatment co-ordinators will go through the options. They will work with you to manage the appointments and assist with payment options.
You may be booked to see Lydia Wang our Oral Health Therapist who will professionally clean your teeth. She will also discuss with you the most effective means of ensuring excellent oral hygiene at home.
If you require further treatment, appropriate appointments will be made. However if you do not require any further treatment a maintenance appointment will be scheduled with the Oral Health Therapist and the dentist at intervals specific to your needs.